Shipping Policy
We strive to ship most orders out within 1-2 business days.
Made-to-order products (all custom-fit and custom-engraved earphones and accessories) require additional manufacturing time, which is noted on their respective product pages.
Once an order is shipped, the delivery time depends on the selected shipping method.
If you have any questions about order delivery, please contact us.
Domestic Shipping – U.S.A. & U.S. Territories
MEE audio offers free standard shipping on orders of $25 or more shipped to the USA and US Territories via the “Economy” shipping option at checkout.
Orders placed using the Economy shipping option may be shipped via USPS, FedEx, Amazon, or another carrier, depending on carrier availability and pricing and should arrive in 2-8 business days, depending on carrier and destination address. Does not apply to duties, taxes, and/or previously placed orders. For other shipping methods, shipping cost will be calculated at checkout based on the items in your order, destination, and selected shipping methods.
Please note that the shipping rates for most carriers are weight-based and may be rounded up to the next full pound in accordance with the policies of the selected carrier(s).
All shipping time frames provided by USPS are estimates, and packages may arrive faster, especially for local orders shipping to California, or be delayed by higher shipping volume over the holidays or extreme weather events. We therefore recommend customers use FedEx for all time-sensitive orders.
International Shipping Information and Policy
We ship to most of the world. However, due to shipping and customs restrictions and other events outside of our control, we are currently unable to ship to the following countries: India, Russia, South Africa, and Ukraine.
In order to keep shipping costs down, we offer GlobalPost and/or USPS First Class International Shipping for small packages shipping internationally. This shipping method does not offer tracking to its final destination and does not have a guaranteed delivery period. It is not available in all countries. Typical delivery times are 2-4 weeks, but shipping to some countries may take longer.
Please choose the appropriate shipping method for your country/region as MEE audio is unable to guarantee delivery for untracked shipping methods.
For quickest and safest service, please use either FedEx or USPS Priority Mail, where available.
GlobalPost / USPS First Class International (where available):
Delivery Time (estimate): Varies by country; no set time. Tracking: None
USPS Priority Mail International (where available):
Delivery Time (estimate): 6-12 business days. Tracking: Yes
USPS Priority Mail Express International (EMS) (where available):
Delivery Time (estimate): 3-5 business days. Tracking: Yes
FedEx International Priority:
Delivery Time: 2-3 business days depending on destination. Tracking: Yes
FedEx International Connect Plus:
Delivery Time: 2-7 business days (2-5 business days to Canada and Mexico). Tracking: Yes
Orders shipped by methods that do not offer tracking are the customer’s responsibility from the time of shipment.
Please make sure your address is correct in our system and use the notes section to include any special shipping instructions. If you are uncertain as to the reliability of local delivery, please use a tracked shipping method such as FedEx.
Customs, Duties, and Taxes
International shipments may be subject to import taxes, customs duties, and fees levied by the destination country. Additional charges for customs clearance must be borne by the recipient and will, in most cases, be collected by the shipping carrier prior to delivery. MEE audio has no control over these charges and cannot provide an estimate of customs charges prior to shipping as customs policies vary widely from country to country. Please contact your local customs office for more information.
FAQS
Do you ship to my country?
We ship to many countries around the world. However, some countries are restricted due to a large rate of lost, stolen, or damaged packages. Once you add a product to your cart, you can see the list of countries we ship to in the dropdown and can enter your delivery location for an estimated shipping cost.
We are looking to expand our retailers worldwide, so if we are not locally available in your country, please ask your local audio and music instrument stores to carry MEE products!
Does USPS Priority guarantee delivery within 1-3 days?
USPS typically delivers domestic Priority Mail packages in 1-3 business days but the time frame
is not guaranteed.
Which shipping service should I choose if I want to get my order in 1-3 days?
We recommend choosing FedEx 2-day or Overnight shipping as they provide the best guarantee for delivery. USPS Priority mail does not guarantee a time frame.
USPS tracking shows delivery, but why haven’t I received my package?
If you did not receive the package on the date indicated by USPS tracking, it is possible that your package was scanned by the carrier to avoid a late delivery metric and will be delivered on the following business day. If you still have not received your package 1-2 days later, USPS recommends the following:
Looking for the package somewhere near your front door or asking your neighbors. Sometimes, postal workers leave packages near doorsteps and not near residential post office boxes. Also, a well-meaning neighbor might have taken your package inside their house for safekeeping or for protection against the rain or other bad weather.
Contacting USPS at 1-800-ASK-USPS or contacting your local Post Office directly and explaining that you have delivery confirmation, but no package was actually delivered, and ask them to start a tracking investigation to discover the whereabouts of your missing package.
Contacting the USPS Track and Confirm customer service office at 1-800-222-1811.
What happens if my order was returned as "Undeliverable"?
If your order was returned to us as 'Undeliverable', you will be contacted via email and asked to provide an alternate shipping address. If we do not receive a response after 30 days, your order will be cancelled and refunded according to our Returns Policy.