Refunds & Returns Policy
MEE audio & MEE Professional accept returns of most products* for exchange or refund, less original shipping charge (if applicable), within 30 days of the delivery date. Items must be in new, unaltered condition**. Original sales receipt must accompany your return. Refunds can only be credited to the original payment method.
We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
If you need to return an item, please contact us with your order number and details about the product you would like to return, or open a case on our support portal. We will respond with instructions for how to return items from your order. Once your return has been received, we will notify you with a confirmation email and apply a refund via the original payment method.
*Unless the product's description notes that it cannot be returned or stipulates a different return policy time period.
**New, unaltered condition means an item that is returned without showing signs of wear or damage. For returns that show signs of use or are missing accessories, a 20% restocking fee will be charged.
Customers in the European Union and United Kingdom: the Right of Withdrawal section below also applies to you. Where it gives you more rights than the policy above, it takes precedence.
EU & UK Right of Withdrawal
If you are a consumer in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days without giving any reason. The 14 days begin on the day you (or someone you name, other than the carrier) receive the goods. If your order is delivered in several parts, the 14 days begin when you receive the last item.
How to withdraw or cancel your order
The easiest way is online:
- Go to your My Orders page and sign in with the email address you used for your order.
- Select the order and choose the option to Cancel Items (if your order has not yet been shipped) or Return items (if your order has been shipped)
- Confirm your request.
We will email you an acknowledgement of your withdrawal.
You can also withdraw by sending a clear statement, such as a letter or email, through our contact page. To meet the deadline, you need to send your withdrawal request before the 14-day period ends.
Returning the goods
Please send the goods back to us no later than 14 days after you tell us you are withdrawing. You must pay the cost of returning the goods, unless return is a result of our error (you received an incorrect or defective item).
Your refund
We will refund all payments we received from you, including standard delivery charges, no later than 14 days after we receive your withdrawal request. If you chose a delivery option more expensive than our cheapest standard option, we will not refund the extra cost. Refunds are made to your original payment method. Refunds are issued once we have received the goods back.
Condition of returned goods
You may handle the product the way you would in a shop to check what it is, what it looks like and how it works. You are only responsible for any loss in value caused by handling it beyond that.
Exceptions
The right of withdrawal does not apply to goods made to your specifications or clearly personalized. This includes custom-fit eartips, earplugs and in-ear monitors made from your ear impressions, and items engraved or printed with your text or artwork (see the sections below).
This right of withdrawal is in addition to your statutory rights for faulty goods, which are not affected.
Custom-fit Products
Each pair of our custom eartips and earplugs is made to order and uniquely tailored to the shape of your ears. Because of this, MEE Professional does not allow returns of any custom-fit or made-to-order products other than for refits (see the Fit Guarantee section below). Custom-fit products are made to your specifications and are therefore excluded from the EU/UK Right of Withdrawal.
Our standard 1-year warranty applies to materials and workmanship. Warranty does not cover regular wear and tear or accidental damage, loss of one or both tips, blockage due to earwax or debris, or level of noise isolation. Attempting to modify your custom eartips or earplugs in any way will void this warranty. For more information please visit our Warranty Policy page.
Fit Guarantee
MEE Professional offers a 45-day Fit Guarantee to ensure that your custom-fit eartips, earplugs, or in-ear monitors fit perfectly and perform up to our high stands. We will modify or re-make any custom eartips returned due to poor fit within 45 days of purchase.
Please contact us if you require a refit and we will help you through the process.
Products With Custom Artwork / Engravings
MEE audio and MEE Professional do not allow returns of components with made-to-order engravings featuring user-submitted text or artwork. These personalized items are excluded from the EU/UK Right of Withdrawal. However if you have an issues with the appearance of your artwork please contact us and we'll be happy to help.
Products purchased with removable custom artwork can still be returned and refunded, less the cost of the engraved or customized component.
Our standard 1-year warranty applies to materials and workmanship for all engravings. Warranty does not cover regular wear and tear, accidental damage, or loss of custom-engraved components. Attempting to modify your engravings in any way will void this warranty. For more information please visit our Warranty Policy page.