Warranty Policy

Genuine MEE audio Products Purchased in New, Unopened, Unaltered Condition

1-Year Limited Warranty

MEE audio warrants to the original retail purchaser that the product shall be free of defects in materials and workmanship for a period of one (1) year from the date of purchase. If this product proves defective in either materials or workmanship, MEE audio, at its option, will (a) repair the product, or (b) replace the product, at no charge for parts or labor. If the product model is no longer available and cannot be repaired effectively or replaced with an identical model, MEE audio, at its sole option, may replace the unit with a current model of equal or greater value.

Made-to-Order Products (Custom-Fit or Custom-Engraved)

1-Year Limited Warranty

45-Day Fit Guarantee for Custom-Fit Products

MEE audio offers a 45-day Fit Guarantee to ensure that your custom-fit eartips, earplugs, or in-ear monitors fit perfectly and perform up to our high standards. We will modify or remake any custom-fit product returned due to poor fit within 45 days of when you receive your order.

Please contact us if you require a refit, and we will help you through the process.

Refurbished Items Purchased from the MEE audio Store, eBay, or Amazon

90-Day Limited Warranty

MEE audio warrants to the original retail purchaser that any refurbished item purchased through our official website, eBay store, or Amazon store shall be free of defects in materials and workmanship for a period of ninety (90) days from the date of purchase. If this product proves defective in either materials or workmanship, MEE audio, at its option, will (a) repair the product, or (b) replace the product, at no charge for parts or labor. If the product model is no longer available and cannot be repaired effectively or replaced with an identical model, MEE audio, at its sole option, may replace the unit with a current model of equal or greater value.

All Individually Purchased Cables and Accessories

90-Day Limited Warranty

MEE audio warrants to the original retail purchaser that the accessory shall be free of defects in materials and workmanship for a period of ninety (90) days from the date of purchase. If this product proves defective in either materials or workmanship, MEE audio, at its option, will (a) repair the product, or (b) replace the product, at no charge for parts or labor.

Warranty Process

MEE audio Products Purchased from MEEaudio.com

Before opening a new case, please visit our Product Support Center to make sure your issue cannot be resolved with troubleshooting steps.

To obtain a repair or replacement under the terms of this warranty, please submit a warranty request and include your original order number. You may also be asked to provide the product serial number, where applicable.

If your claim is eligible for warranty coverage, a return merchandise authorization number (RMA#) will be issued to return the defective product to MEE audio. For eligible claims submitted within thirty (30) days of the original purchase date, MEE audio will provide a prepaid return shipping label, except when the product is being returned from outside the original country of purchase. For claims submitted after the first 30 days, the customer is responsible for the cost of shipping the product to MEE audio.

When shipping your product in for warranty service, please do not include any additional accessories unless otherwise instructed. We recommend using a tracked, insured shipping method, as MEE audio is not responsible for products that are not received. Freight-collect shipments will be refused.

Once we receive your product, it will be evaluated against your claim. If the product is eligible for warranty coverage, we will ship you a replacement. MEE audio pays the cost of shipping the replacement, except when the requested shipping address is located outside the original country of purchase. The replacement product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer. If the product is not eligible for warranty coverage, we will request payment to ship the product back to you.

MEE audio Products Purchased in New, Unused Condition from Authorized Resellers in the USA

Before opening a new case, please visit our Product Support Center to make sure your issue cannot be resolved with troubleshooting steps.

To obtain a repair or replacement under the terms of this warranty, please submit a warranty request. Valid proof of purchase clearly showing the original purchase date, product name and/or model number, and place of purchase is required for warranty service. MEE audio reserves the right to verify the validity of submitted documents with the reseller. You may also be asked to provide the product serial number, where applicable.

If your claim is eligible for warranty coverage, a return merchandise authorization number (RMA#) will be issued to return the defective product to MEE audio. For eligible claims submitted within thirty (30) days of the original purchase date, MEE audio will provide a prepaid return shipping label. For claims submitted after the first 30 days, the customer is responsible for the cost of shipping the product to MEE audio.

Once we receive your product, it will be evaluated against your claim. If the product is eligible for warranty coverage, we will ship you a replacement at MEE audio's expense. The replacement product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer. If the product is not eligible for warranty coverage, we will request payment to ship the product back to you.

MEE audio Products Purchased from Authorized International Resellers Outside of the USA

Please contact the reseller or distributor for warranty terms and service. If you are unable to obtain service for your MEE audio product from the local reseller or distributor, you may still use the manufacturer's warranty; however, only standard air mail is provided as complimentary shipping for international warranty claims. This shipping service is not available for countries with unreliable international mail delivery.* Shipping through private carriers such as DHL and FedEx is available at additional cost.

*Countries where standard air mail cannot be used: Brazil, India, Israel, Madagascar, Russia, Saudi Arabia, and South Africa.

Note: For products purchased within the European Union, any warranty period of less than two (2) years is extended to two (2) years.

Products Purchased from Unauthorized Resellers, and Products Purchased in Used, Open-Box, or Refurbished Condition (Other Than Refurbished, Renewed, Restored, or B-Stock Items Sold by MEE audio)

These products are not covered by the MEE audio warranty. Please contact the reseller for warranty terms and service.

Limitations and Exclusions

This warranty does not cover:

Regular wear and tear, including cosmetic wear
Gradual reduction in battery capacity or run time over time, which is normal for rechargeable batteries
Accidental damage
Loss of product, parts, or accessories
Damage due to abuse, misuse, or negligence
Damage due to improper maintenance or repairs performed by a third party
Blockage due to earwax or debris
Damage caused by excessive volume or malfunction of connected equipment
Acts of God or other damage beyond the control of MEE audio

Attempting to modify your MEE audio product in any way will void this warranty.

Products that have been returned to the original seller, or for which a refund has otherwise been issued, are not eligible for warranty coverage.

Any implied warranties, including warranties of merchantability and fitness for a particular purpose, are limited in duration to the length of the applicable written warranty above. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

MEE audio shall not be liable for any incidental or consequential damages caused by the use, misuse, or inability to use this product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other legal rights, which vary from state to state and country to country.

Contact Us

MEE audio
817 Lawson St., Industry, CA 91748, USA
Email: support@meeaudio.com
Phone: (626) 965-1008

Last updated: September 2026