In-Ear Earphone Support Guide

General Troubleshooting

Earpieces won't stay in my ears

Several things can cause the earpieces to come out of your ears including:

Using the incorrect tip size for your ear canal. Try other sizes of ear tips.
The earphones are not inserted at the best angle for your ears. An over-the-ear wear style and/or deeper insertion may achieve a better angle.
The ear tips have a buildup of earwax. Clean the ear tips as described in earphone maintenance guide.

Sound imbalance (sound is louder in one ear than the other)

There are several possible reasons:

The song or source is not balanced; try another song and/or source
There is pressure buildup in your ear; release it by pulling back on the earphone housing, pulling the upper part of your ear to release the pressure, or both
Your ears require different sized ear tips; swap the channels and see if you still hear an imbalance on the same side (i.e. put the left channel in your right ear and the right channel in your left ear)
Your ear tip is not sealing properly; inspect the ear tip for tears and blockages and make sure it is installed properly

Eartips keep sliding off the nozzles

If you find the eartips of your in-ear headphones sliding off, it is likely that earwax has gotten in between the tip and earphone and has made the nozzle slippery.

If your eartips are coming off consistently, we recommend swabbing the outside of the earphone nozzle with alcohol or peroxide to eliminate earwax build-up and also soaking the eartips in peroxide to dissolve any earwax that may be collecting on the inside of the eartip cores.

Please make sure both the earphones and eartips are dry completely before replacing the tips and resuming use. This may need to be done periodically as earwax does tend to accumulate over time.

The mesh filter inside of the nozzle came off

The mesh filter prevents earwax, debris, and other smaller objects from entering the earphone which could cause damage to the internal components. If you need a replacement, submit a case for assistance.

Random remote action (for wired headphones with a remote)

Lint in the jack of your phone can cause a short between the terminals, resulting in random button events. Please check the inside of your jack with a flashlight and consult the manufacturer of your device for the best way to clean the headphone jack.

Moisture, including sweat, can also cause the remote button to short out. Please either allow the unit to air dry or use a hair dryer to dry out the remote.

Note: Apple iPhone 6/6 Plus Users

A small percentage of iPhone 6/6 Plus units do not work with standard 3.5mm headsets. Symptoms include: unresponsive remote, random activation of Siri, and/or random playing and pausing of music. A replacement phone or an o-ring spacer such as these will solve this issue.

Lack of bass, the sound is quiet, thin, tinny, and/or distant

Fit and ear tips play a major role in how you hear your earphones. If the bass on your MEE earphones is missing or seems weak, you have not achieved a good seal with your earphone. If the earphones sound quiet, you are more than likely not inserting them deep enough in your ears.

Microphonics (cable noise during movement, aka the stethoscope effect)

Try the following to reduce or minimize microphonics:

Wear the cable over your ears
Attach the shirt clip on the cable to your clothing
Tighten the sliding cable cinch under your chin
Wear the cables down your back
Wear the cables under your clothing

Crinkling sound (driver flex)

A crinkling sound when inserting one or both of the driver housings is not unusual and is caused by air pressure in your ear compressing the very thin driver diaphragm.

It can even lead to a temporary reduction or loss of sound after insertion. If you experience a reduction or loss of sound in one or both ears, you can pull on your ear lobe to relieve the pressure in your ear or pull the earphone out slightly, which should restore the sound.

The crinkling will often diminish with time and use. Different ear tips may also reduce/eliminate the crinkling.

No sound coming from your headphone

Check that the headphone is plugged in all the way, audio is playing, volume is at the appropriate level, and the device has not been muted.
Try plugging it into a different audio device.
Check another known working headphone to verify the issue.

Earphones are causing small shocks (static electricity buildup)

Static from the earphones, microphone, or both can be caused by static electricity charge. This usually occurs during very dry weather, windy environments, and/or jogging or constant brushing of your device on your clothes (especially those with synthetic fibers). This does not necessarily mean that your earphones are defective.

If you are experiencing the shocks in either of the above situations, then you may want to minimize the usage in those environments.

One channel has no sound

Check to make sure your headphone plug is inserted all the way in the jack of the connected device.
Try rotating the plug to see if lint or dirt in the jack is causing problems.
Try a different audio stream or file.
Check another known working headphone to verify the issue.
If the issue persists submit a case for assistance.

FAQs

How much external noise do your in-ear headphones isolate?

Typically our in-ears isolate between 16 and 22dB of external noise at 1000Hz depending on the eartips used.

Are your eartips made of latex?

No, the eartips included with our earphones are made entirely of silicone.
As an alternative, you can purchase aftermarket eartips made out of polyurethane foam for our earphones at Comply Foam. Polyurethane is commonly used as a hypoallergenic latex alternative. Please see our compatibility chart here.

Why not use buttons instead of a slider for your volume control?

In order to be compatible with all types of devices, our volume control uses an analog volume slider.

Do your headset plugs use the CTIA or OMTP standard? (for wired headphones with a remote)

CTIA